Yes, we ship worldwide!

Yes! We offer free standard shipping on all orders over 120 € within the EU*
For international orders, free shipping thresholds vary by location.

Please refer to our shipping policy for more details.

Orders are processed and shipped within 1-2 business days. For overnight orders, processing occurs the same day if placed by 12 PM CET; otherwise, they are processed the next business day.

Please note that during promotions and holidays, shipping may be slightly delayed due to high order volumes.

Yes! Your package is fully traceable, and your shipping confirmation will include tracking details.

Please note that tracking updates may take 12-24 hours to appear.

You may return unopened, unused and sealed items within 14 days of the tracking delivery date. Opened products or those received over 14 days prior are not eligible for return. To process a return, please email ciao@janinekniziaskincare.com. Please note that we are unable to accept returns for shipments to USA, Canada, Australia or other international destinations outside of EU.

You can reach our customer service at ciao@janinekniziaskincare.com

All our products are meticulously handcrafted in small batches in the British countryside to ensure peak performance, unparalleled freshness and maximum potency.

Our products are designed to remain fresh for 9 months after opening. To maximize their effectiveness, store them in a cool, dry place away from direct sunlight.

Our oils and ingredients are sourced from all over the word, always prioritizing the highest quality available. We use organic ingredients whenever possible and, when an organic option isn’t available, we rely on wild-harvested alternatives.

Yes, absolutely—our products are 100% cruelty-free.